Last Updated: 01/05/2026
At Poshnpuree.com, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product. This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth and transparent process.
This policy covers all purchases made on Poshnpuree.com and applies to all makhana products including Salt n Pepper makhana, pudina makhana, peri peri makhana, cream n onion makhana , and chatkara makhana. Given the nature of food products, certain conditions apply to maintain food safety and quality standards.
Return Eligibility
2.1 Eligible Products
Products are eligible for return under the following conditions:
- Products in unopened, original packaging
- Items received in damaged condition
- Wrong products sent due to our error
- Products with manufacturing defects
- Items with quality issues
- Products nearing or past expiry date at delivery
2.2 Non-Eligible Products
The following items cannot be returned:
- Opened or consumed products (for food safety reasons)
- Products damaged due to misuse or negligence
- Items without original packaging
- Products returned after the specified time limit
- Gift cards and promotional items
3. Return Time Limits
3.1 Standard Returns
- 7 days from the date of delivery for unopened products
- Within 24 hours for damaged or defective products
- Within 48 hours for wrong products delivered
3.2 Quality Issues
- Within 3 days of delivery for quality concerns
- Immediate reporting required for products nearing expiry
- Photo evidence may be required for quality claims
4. Return Process
4.1 How to Initiate a Return
1. Contact Us
- Email: feedback@poshnpuree.com
- Phone: +91 828 776 9129
- WhatsApp: +91 828 776 9129
2. Provide Required Information
- Order number
- Product details
- Reason for return
- Photos (if applicable)
3. Return Authorization
- We will review your request within 24 hours
- If approved, you’ll receive a Return Authorization Number (RAN)
- Return instructions will be provided
4. Package and Ship
- Pack items in original packaging
- Include the Return Authorization slip
- Use provided shipping label (if applicable)
4.2 Return Requirements
- Products must be in original, unopened packaging
- All labels and seals must be intact
- Include all accessories and promotional items
- Pack securely to prevent damage during return transit
5. Refund Policy
5.1 Refund Process
- Refunds will be processed after return verification
- Inspection typically takes 2-3 business days
- Refund processing takes 5-10 business days
- Refunds will be credited to the original payment method
5.2 Refund Amount
- Full Refund:Â For defective, damaged, or wrong products
- Partial Refund:Â May apply for opened packages (case-by-case basis)
- Shipping Charges:Â Refunded only if return is due to our error
5.3 Refund Timeline by Payment Method
- Credit/Debit Cards:Â 5-7 business days
- UPI/Digital Wallets:Â 3-5 business days
- Net Banking:Â 5-7 business days
- Cash on Delivery:Â Bank transfer within 7-10 business days
6. Exchange Policy
6.1 Product Exchange
We offer exchanges for:
- Damaged products
- Wrong products delivered
- Defective items
- Size/quantity variations (where applicable)
6.2 Exchange Process
- Follow the same process as returns
- Specify preferred replacement product
- Price differences may apply for upgraded products
- Exchange processing takes 7-10 business days
6.3 Exchange Limitations
- Exchanges subject to stock availability
- Limited to one exchange per order
- No exchanges for personalized or custom products
7. Quality Guarantee
7.1 Freshness Guarantee
- Products are guaranteed to be fresh at the time of delivery
- Shelf life information is clearly provided
- Products nearing expiry will not be shipped
7.2 Quality Standards
- All products undergo quality checks before dispatch
- Sealed packaging ensures freshness and hygiene
- Products are stored in optimal conditions
7.3 Damaged During Transit
- Report within 24 hours of delivery
- Provide photos of damaged packaging and products
- Immediate replacement or refund will be provided
8. Cancellation Policy
8.1 Order Cancellation
Before Dispatch:
- Orders can be cancelled free of charge
- Full refund within 3-5 business days
- Instant cancellation available through your account
After Dispatch:
- Orders cannot be cancelled once shipped
- Standard return policy applies
8.2 Auto-Cancellation
Orders may be automatically cancelled if:
- Payment fails or is declined
- Delivery address is unserviceable
- Product becomes out of stock after order placement
9. Special Circumstances
9.1 Bulk Orders
- Special return terms may apply for bulk orders
- Contact customer service for bulk order returns
- Custom packaging may have different return conditions
9.2 Promotional Items
- Products purchased during sales/offers follow regular return policy
- Free gifts or samples are non-returnable
- Combo packs must be returned in their entirety
9.3 Corporate Orders
- Separate return policy may apply for corporate orders
- Contact our B2B team for corporate return procedures
- Bulk discounts may affect refund calculations
10. Return Shipping
10.1 Shipping Costs
Return Due to Our Error:
- Free return pickup arranged by us
- Prepaid return label provided
- No cost to customer
Return Due to Customer Preference:
- Customer bears return shipping costs
- Deducted from refund amount (if applicable)
- Recommended to use trackable shipping methods
10.2 Return Pickup
- Free pickup for eligible returns in select cities
- Schedule pickup through customer service
- Pickup usually within 24-48 hours
- Ensure someone is available to hand over the package
11. Inspection and Verification
11.1 Return Inspection
- All returned products undergo quality inspection
- Inspection checks packaging, seals, and product condition
- Photo documentation for verification purposes
11.2 Verification Process
- Returns are verified within 2-3 business days
- Customers notified of inspection results
- Refund/replacement initiated after approval
11.3 Failed Verification
If returns fail verification:
- Product will be re-shipped to customer
- Return shipping costs apply
- Detailed explanation provided
12. Customer Support
12.1 Assistance with Returns
Our customer support team can help with:
- Return eligibility questions
- Process guidance
- Status updates
- Resolution of issues
12.2 Contact Information
Customer Support Hours: Monday to Saturday, 9 AM to 7 PM
Email:Â feedback@poshnpuree.com
Phone:Â +91 828 776 9129
WhatsApp:Â +91 828 776 9129
Live Chat:Â Available on website
12.3 Resolution Escalation
- First response within 24 hours
- Escalation to supervisor if needed
- Resolution target: within 5 business days
13. Terms and Conditions
13.1 Policy Changes
- We reserve the right to modify this policy
- Changes will be updated on this page
- Customers will be notified of significant changes
13.2 Limitations
- This policy is subject to our Terms of Service
- Some manufacturers may have specific return terms
- Seasonal or limited edition products may have different terms
13.3 Dispute Resolution
- Amicable resolution preferred through customer service
- Escalation procedures available for unresolved issues
- Final decisions rest with poshnpuree.com management
14. Food Safety Compliance
14.1 Safety Standards
- Returns follow FSSAI guidelines for food safety
- Opened products cannot be resold (disposed of safely)
- Temperature-sensitive items handled with care
14.2 Hygiene Protocols
- Returned products undergo sanitation checks
- Packaging integrity verified before processing
- Safe disposal of non-returnable items
15. Important Notes
15.1 Customer Responsibilities
- Check products immediately upon delivery
- Report issues within specified time limits
- Maintain original packaging for potential returns
- Provide accurate information for return requests
15.2 Delivery Partner Issues
- Damage due to rough handling during delivery
- Missing items from orders
- Delayed deliveries beyond promised dates
- Incorrect delivery location
15.3 Exceptional Circumstances
- Natural disasters or unforeseen events
- Service disruptions beyond our control
- Government regulations affecting operations
16. Frequently Asked Questions
Q: Can I return opened makhana products?
A: For food safety reasons, opened products cannot be returned. However, if you received a defective product, contact us immediately.
Q: How long does the refund take?
A: Refunds typically take 5-10 business days after the returned item is verified.
Q: Can I exchange for a different flavor?
A: Yes, exchanges are possible subject to stock availability and within the return period.
Q: What if I received the wrong order?
A: Contact us within 48 hours, and we’ll arrange immediate replacement at no cost to you.
Q: Do I need to pay for return shipping?
A: Return shipping is free if the return is due to our error. Otherwise, return shipping costs may apply.