Terms of Service

Last Updated: 01/05/2026

Welcome to Poshnpuree.com. These Terms of Service (“Terms”, “Terms of Service”, “Agreement”) govern your use of our website located at www.poshnpuree.com (the “Service” or “Website”) operated by Poshnpuree.com (“us”, “we”, or “our”).

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

1. Definitions

For the purposes of these Terms of Service:

• “User” or “Customer” refers to any individual or entity using our website
• “Products” refers to makhana and makhana-based products sold on our platform
• “Order” refers to the purchase request placed by the user
• “Account” refers to the user profile created on our platform
• “Content” refers to all text, images, audio, video, and other materials on our website
• “Service” refers to the website, mobile applications, and any related services provided by poshnpuree.com

2. Acceptance of Terms

2.1 Agreement to Terms

By accessing, browsing, shopping, or using Poshnpuree.com in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. These Terms constitute a legally binding agreement between you and Poshnpuree.com.

2.2 Eligibility and Age Requirements

• You must be at least 18 years old to use this website
• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account and password
• You agree to accept responsibility for all activities that occur under your account

2.3 Modifications to Terms

We reserve the right to modify or replace these Terms at any time without prior notice. When we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of the Service after any such changes constitutes acceptance of the new Terms.

3. Description of Service

3.1 About Poshnpuree.com

Poshnpuree.com is India’s leading online marketplace dedicated exclusively to makhana (fox nuts) and makhana-based products. We specialize in:

• Raw makhana: Fresh, unprocessed fox nuts
• Roasted makhana: Ready-to-eat varieties
• Flavored makhana: Innovative taste varieties

3.2 Service Availability

• Our Service is primarily available to customers within India
• We deliver to serviceable PIN codes as specified in our Shipping Policy
• We reserve the right to restrict or deny service to any person, geographic region, or jurisdiction
• Service availability may vary based on location and product availability

3.3 Platform Nature

Poshnpuree.com operates as both a direct seller and an intermediary platform connecting buyers with verified suppliers. We maintain strict quality standards for all products sold through our platform.

4. User Accounts and Registration

4.1 Account Creation

• An account may be created to track orders and save preferences
• You must provide accurate, current, and complete information during registration
• Account information must be kept accurate and up-to-date
• You may create only one account unless specifically authorized otherwise

4.2 Account Security and Responsibilities

• You are responsible for maintaining account security and confidentiality
• You must notify us immediately of any unauthorized use of your account
• You are liable for all activities occurring under your account
• You must not share your account credentials with others

4.3 Account Termination

• We reserve the right to suspend or terminate accounts for violation of these terms
• You may close your account at any time by contacting customer service
• Upon termination, your right to use the Service ceases immediately
• We may retain certain information as required by law or for legitimate business purposes

5. Products and Services

5.1 Product Information and Accuracy

• We strive to provide accurate product descriptions, images, and specifications
• Product colors may vary slightly from images due to monitor settings
• All product features and benefits may not be completely described
• Images are for illustrative purposes and actual products may vary slightly
• We reserve the right to correct errors, inaccuracies, or omissions

5.2 Product Availability and Inventory

• All products are subject to availability
• We do not guarantee continuous availability of any product
• Product availability information is updated regularly but may not reflect real-time inventory
• We reserve the right to discontinue products without notice

5.3 Pricing and Fees

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless specified
• Prices are subject to change without notice
• We reserve the right to modify prices at any time prior to accepting an order
• In case of pricing errors, we reserve the right to cancel orders
• Bulk order pricing may be available upon request

5.4 Product Quality and Standards

• All makhana products meet food safety standards and undergo quality checks
• Products are sourced from certified suppliers
• Nutritional information is based on manufacturer specifications and may vary slightly
• We ensure freshness at the time of dispatch but cannot control storage conditions during delivery

6. Orders and Payment

6.1 Order Process and Acceptance

• All orders are subject to acceptance and availability
• Order confirmation receipt does not constitute acceptance
• We reserve the right to refuse or cancel any order for any reason
• Cancellation requests must be made before the order is dispatched

6.2 Payment Terms and Methods

We accept the following payment methods:

• Credit/Debit cards (Visa, MasterCard, RuPay, American Express)
• UPI (Unified Payments Interface)
• Net banking
• Digital wallets (Paytm, PhonePe, Google Pay, etc.)
• Cash on Delivery (where available)

Payment must be made at the time of placing the order unless otherwise arranged.

6.3 Payment Processing and Security

• All transactions are processed through secure, PCI-DSS compliant payment gateways
• We do not store credit card information on our servers
• Payment failures may result in automatic order cancellation
• All payment disputes must be reported within 7 days of transaction

6.4 Order Modifications and Cancellations

• Orders cannot be modified once confirmed
• Cancellation requests must be made before dispatch
• Cancellation fees may apply as per our Cancellation Policy
• Refunds will be processed as per the original payment method

7. Shipping and Delivery

7.1 Delivery Coverage and Terms

• We deliver across India to serviceable PIN codes
• Delivery charges are calculated based on order value, weight, and location
• Free shipping may be offered on orders above specified amounts
• Delivery times are estimates and may vary due to unforeseen circumstances

7.2 Delivery Process and Responsibilities

• Products are delivered to the address specified during checkout
• Ensure someone is available to receive the order at the delivery address
• Check products immediately upon delivery for any damages
• Report any delivery issues within 24 hours of receipt

7.3 Risk of Loss and Title Transfer

• Risk of loss and title for products pass to you upon delivery
• We are not responsible for products lost or damaged after successful delivery
• Delivery confirmation constitutes proof of successful delivery

8. Returns and Refunds

8.1 Return Eligibility and Policy

Our detailed return policy includes:

• Products eligible for return: unopened products in original packaging
• Return timeframe: 7 days from delivery date
• Non-returnable items: opened or consumed products (food safety regulations)
• Return shipping may be arranged or required depending on circumstances

8.2 Refund Process and Timeline

• Refunds are processed after return verification (2-3 business days)
• Processing time: 5-10 business days to original payment method
• Partial refunds may apply for opened packages (case-by-case basis)
• Shipping charges refunded only if return is due to our error

8.3 Product Exchanges

• Exchanges available for damaged, defective, or wrong products
• Exchange processing takes 7-10 business days
• Subject to stock availability and same-value limitations
• Price differences apply for upgraded products

9. User Conduct and Prohibited Uses

9.1 Acceptable Website Usage

You may use our Service only for lawful purposes and in accordance with these Terms. Acceptable use includes:

• Browsing products and making legitimate purchases
• Creating user accounts with accurate information
• Providing honest reviews and feedback
• Communicating respectfully with customer service

9.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or to solicit unlawful acts
• Violate any international, federal, state, or local laws or regulations
• Infringe upon intellectual property rights of others
• Transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems
• Engage in any activity that could damage our reputation or business
• Submit false, misleading, or defamatory information
• Harass, abuse, or harm other users or our staff
• Use automated systems to access our website (bots, scrapers, etc.)

9.3 Account Termination for Violations

• We reserve the right to terminate accounts for violations without notice
• Repeated violations may result in permanent bans
• Legal action may be taken for serious violations
• Account holders remain liable for all outstanding obligations

10. Intellectual Property Rights

10.1 Website Content and Ownership

• All content on our website is owned by Poshnpuree.com or our licensors
• Content includes text, graphics, logos, images, audio, video, and software
• Content is protected by copyright, trademark, and other intellectual property laws
• Unauthorized reproduction or distribution is strictly prohibited

10.2 Trademarks and Brand Protection

• Poshnpuree.com and associated logos are our registered trademarks
• Product brand names mentioned belong to their respective owners
• You may not use our trademarks without prior written consent
• Trademark infringement will be pursued to the full extent of the law

10.3 User-Generated Content

By submitting content (reviews, comments, images) you grant us:

• Non-exclusive, royalty-free, perpetual, worldwide license to use, modify, and distribute
• Right to use in marketing materials and promotional content
• You retain ownership but give us usage rights
• You warrant that submitted content does not infringe third-party rights

10.4 Copyright Protection and DMCA

• We respect intellectual property rights of others
• Submit DMCA takedown notices for alleged copyright infringement
• Counter-notification process available for disputed claims
• Repeat infringers will have their accounts terminated

11. Privacy and Data Protection

11.1 Privacy Policy Compliance

• Your privacy is governed by our comprehensive Privacy Policy
• We collect only necessary information for order processing and service improvement
• Data is protected using industry-standard security measures
• We do not sell personal information to third parties

11.2 Data Collection and Usage

Information we collect includes:

• Account registration details (name, email, phone)
• Order and payment information
• Delivery addresses and preferences
• Website usage analytics and cookies
• Customer service communications

11.3 Data Security and Protection

• We implement technical and organizational security measures
• Data transmission is encrypted using SSL/TLS protocols
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates are conducted

11.4 User Rights and Control

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Data portability where technically feasible

12. Third-Party Services and Links

12.1 External Links and Websites

• Our website may contain links to third-party sites not owned or controlled by us
• We do not endorse or assume responsibility for third-party content
• Third-party sites are governed by their own terms and privacy policies
• Use of external links is at your own risk

12.2 Third-Party Service Integrations

We use third-party services for:

• Payment processing (payment gateways)
• Shipping and logistics (courier partners)
• Website analytics (Google Analytics, etc.)
• Customer support tools
• Marketing and communication platforms

12.3 Social Media Integration

• We may maintain profiles on social media platforms
• Social media interactions are governed by respective platform terms
• Content shared on social media may be used for marketing purposes
• We are not responsible for third-party social media platform policies

13. Food Safety and Health Disclaimers

13.1 Food Safety Standards and Compliance

• All products comply with FSSAI (Food Safety and Standards Authority of India) regulations
• We follow strict hygiene and quality control measures
• Products undergo quality checks before dispatch
• Proper storage and handling instructions are provided where applicable

13.2 Allergies and Dietary Restrictions

Important Notice: Our makhana products are processed in facilities that may also handle:

• Nuts and tree nuts
• Dairy products
• Soy products
• Wheat and gluten-containing products

If you have allergies or dietary restrictions:

• Consult healthcare professionals before consumption
• Read all product labels carefully
• Contact us for specific allergen information
• We cannot guarantee complete absence of cross-contamination

13.3 Health Benefits and Nutritional Information

• Health benefit information is for educational purposes only
• Nutritional data is based on supplier information and may vary
• Our products are not intended to diagnose, treat, cure, or prevent any disease
• Consult healthcare providers for medical and dietary advice
• Individual results and reactions may vary

13.4 Consumption and Storage Recommendations

• Check expiry dates before consumption
• Store products as per package instructions
• Inspect products for damage or contamination before eating
• Discontinue use if adverse reactions occur
• Follow proper food handling practices

14. Professional Advice Disclaimers

14.1 No Professional Relationship

Nothing on our website creates a professional relationship. We do not provide:

• Medical or nutritional advice
• Dietary consultation services
• Health counseling or therapy
• Professional medical recommendations

14.2 Seek Qualified Professional Advice

For specific concerns about:

• Medical conditions and dietary restrictions
• Nutritional planning and health optimization
• Allergy management and food sensitivities
• Therapeutic dietary interventions

Please consult qualified healthcare professionals or registered dietitians.

15. Technology and Website Disclaimers

15.1 Website Performance and Availability

• We strive for continuous website availability but cannot guarantee uninterrupted service
• Technical maintenance may cause temporary service interruptions
• Website performance may vary based on your internet connection and device
• We are not liable for technical issues beyond our reasonable control

15.2 Data Security Limitations

While we implement security measures:

• No system is completely secure from all threats
• Users share responsibility for account security
• Immediately report suspected security breaches
• We are not liable for security breaches due to user negligence

15.3 Browser and Device Compatibility

• Our website is optimized for modern browsers and devices
• Older browsers may not support all features
• Mobile experience may differ from desktop
• Users responsible for keeping software updated

16. Limitation of Liability and Disclaimers

16.1 Service “As Is” Disclaimer

• The website and services are provided “as is” without warranties
• We disclaim all warranties, express or implied
• No guarantee of merchantability or fitness for particular purpose
• We do not warrant uninterrupted or error-free service

16.2 Limitation of Liability
IN NO EVENT SHALL POSHNPUREE.COM BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from any goods or services purchased through our service

16.3 Maximum Liability Cap

Our total liability for all claims shall not exceed:

• The amount paid by you for the specific product or service that gave rise to the claim
• INR 10,000 for any single incident or series of related incidents
• The greater of the two amounts above

16.4 Exclusions from Liability

We exclude liability for:

• Acts of God, natural disasters, and force majeure events
• Third-party actions beyond our reasonable control
• User error or misuse of products or services
• Consequences of failure to follow instructions or warnings

17. Indemnification

17.1 User Indemnification Obligation

You agree to defend, indemnify, and hold harmless Poshnpuree.com and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use of the website or services
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

17.2 Defense of Claims

• We reserve the right to assume exclusive defense of any claim
• You will cooperate with our defense of any claim
• You will not settle any claim without our prior written consent
• This indemnification survives termination of these Terms

18. Force Majeure

18.1 Uncontrollable Circumstances

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, cyclones, pandemics)
• Government actions, regulations, or restrictions
• Labor strikes, lockouts, or other industrial disputes
• Internet service disruptions or failures
• Supplier or third-party service failures
• Wars, terrorism, or civil unrest

18.2 Notice and Mitigation

• We will notify affected customers promptly of force majeure events
• We will make reasonable efforts to minimize delays and impacts
• Alternative arrangements will be offered where possible
• Liability limitations apply during force majeure periods

19. Dispute Resolution and Governing Law

19.1 Governing Law and Jurisdiction

• These Terms are governed by the laws of India
• Any disputes will be subject to the exclusive jurisdiction of courts in Delhi, India
• Indian law applies without regard to conflict of law principles
• You consent to personal jurisdiction in Indian courts

19.2 Informal Dispute Resolution

Before formal legal proceedings:

• Contact our customer service team to resolve issues
• We will attempt good faith resolution within 30 days
• Document all communication attempts
• Escalate to management if initial resolution unsuccessful

19.3 Arbitration Clause

For disputes not resolved informally:

• Binding arbitration under the Arbitration and Conciliation Act, 2015
• Single arbitrator appointed by mutual agreement
• Arbitration conducted in English
• Arbitrator’s decision is final and binding

19.4 Consumer Rights Protection

Nothing in these Terms:

• Affects your statutory rights under Indian consumer protection laws
• Prevents you from accessing consumer dispute resolution forums
• Limits rights that cannot be legally waived
• Overrides mandatory consumer protection provisions

20. Customer Responsibilities and Obligations

20.1 Information Accuracy

Customers must:

• Provide accurate, current, and complete information
• Update information promptly when changes occur
• Ensure delivery addresses are complete and accessible
• Provide alternative contact methods for delivery coordination

20.2 Product Inspection and Reporting

Upon delivery:

• Inspect products immediately for damage or defects
• Report issues within specified timeframes
• Retain packaging for potential returns
• Follow storage and handling instructions

20.3 Communication and Cooperation

• Respond promptly to our communications
• Provide necessary documentation for returns or disputes
• Cooperate with investigation of issues or complaints
• Maintain respectful communication with our team

20.4 Compliance with Policies

• Adhere to all published policies (Return, Shipping, Privacy, etc.)
• Stay informed about policy updates
• Contact customer service for clarification when needed
• Accept responsibility for understanding terms and conditions

21. Special Terms for Business Customers

21.1 Business Account Features

Business customers may be eligible for:

• Volume discounts and special pricing
• Dedicated account management
• Custom invoicing and payment terms
• Priority customer support

21.2 Additional Business Terms

Business accounts are subject to:

• Additional verification requirements
• Commercial use terms and restrictions
• Bulk order minimums and maximums
• Extended return policies where applicable

22. Promotional Offers and Marketing

22.1 Promotional Terms

• All offers subject to specific terms and conditions
• Limited time availability unless otherwise stated
• Cannot be combined with other offers unless specified
• Valid for eligible products and customers only

22.2 Marketing Communications

• We may send promotional emails and SMS with consent
• Opt-out mechanisms provided in all marketing communications
• Marketing frequency may vary based on customer preferences
• Personalized offers based on purchase history and preferences

22.3 Referral and Loyalty Programs

• Participate in referral programs subject to specific terms
• Earn loyalty points for eligible purchases
• Redeem rewards according to program guidelines
• Program terms may change with advance notice

23. Miscellaneous Provisions

23.1 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Poshnpuree.com regarding use of our service.

23.2 Severability

If any provision of these Terms is found unenforceable:

• Remaining provisions remain in full force and effect
• Unenforceable provisions will be modified to be enforceable
• Overall intent and purpose of Terms will be preserved

23.3 No Waiver

• Our failure to enforce any provision does not waive our right to enforce it later
• No waiver is effective unless in writing and signed by us
• Waiver of one breach does not waive future breaches
• All rights and remedies are cumulative

23.4 Assignment

• You may not assign these Terms without our written consent
• We may assign these Terms without restriction
• Assignment includes transfer of rights and obligations
• These Terms bind successors and assigns

23.5 Language and Interpretation

• These Terms are written in English
• In case of translation discrepancies, English version prevails
• Headings are for convenience and do not affect interpretation
• References to “including” are not limiting

24. Updates and Amendments

24.1 Right to Modify

• We reserve the right to update these Terms at any time
• Changes effective immediately upon posting unless otherwise stated
• Continued use constitutes acceptance of modified Terms
• Significant changes will be prominently communicated

24.2 Version Control

• Each version of Terms will be dated
• Previous versions will be archived for reference
• Users can request copies of previous versions
• Legal obligations under previous Terms survive modification

25. Contact Information and Support

25.1 Customer Service

Primary Contact:

• Email: feedback@Poshnpuree.com
• Phone: +91 828 776 9129
• WhatsApp: +91 8287769129
• Live Chat: Available on website

Business Hours:

• Monday to Saturday: 9:00 AM to 7:00 PM
• Sunday: 10:00 AM to 5:00 PM
• Public Holidays: Limited support available

25.2 Legal and Compliance

Legal Department:

• Email: feedback@Poshnpuree.com
• Phone: +91 828 776 9129
• Address: B-block, Sector 8, Dwarka, New Delhi-110077

Specific Inquiries:

• Returns: feedback@Poshnpuree.com
• Complaints: feedback@Poshnpuree.com
• Business Partnerships: feedback@Poshnpuree.com

25.3 Emergency Contact

For urgent issues outside business hours:

• Emergency Email: feedback@Poshnpuree.com
• Response Time: Within 24 hours
• Escalation: Available for critical issues

Acknowledgment and Acceptance

By using Poshnpuree.com, you acknowledge that:

• You have read and understood these Terms of Service in their entirety
• You agree to be legally bound by all provisions contained herein
• You have the legal capacity to enter into this agreement
• You will comply with all applicable laws and regulations
• You understand the risks associated with online transactions and food products

Customer Declaration: “I acknowledge that I have read, understood, and agree to be bound by the Poshnpuree.com Terms of Service. I understand that my use of the website constitutes acceptance of these terms and any future modifications.”